PRODUCT CARE

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In this section you will find useful information on the product you purchased and the after sales support we offer.​ The information below refers only to eyewear and Oakley AFA products. For inquiries related to other EssilorLuxottica products, please refer to the brand specific website.

<div>EssilorLuxottica products undergo several quality tests in order to deliver the greatest quality and comfort. </div>

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Product quality​

<div>EssilorLuxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. Besides those required by law (about 10 tests for the product safety certification), EssilorLuxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of life’s daily challenges, including extreme environmental conditions. </div>

Quality tests​

<div>All the frames produced by EssilorLuxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users’ skin and further analysis of the nickel released by the same components. </div>

Allergy tests​

<div>All EssilorLuxottica sunglasses feature lenses with very high UV (ultraviolet) protection. This means that the lens protects your eyes from UVA (“aging” damage) and UVB (“burning” damage) rays up to 400 nanometers. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. The number indicates the filter category (protection against sun glare) from 0 to 4:0 - very limited1 - limited2 - good3 - high4 - very high The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter.</div>

Lens protection​

<div>Taking care of your glasses is important to maintain their performance and prolong their life.</div>

How to take care of your product​

<div>Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. Removing them with one hand will loosen them over time. Wearing your glasses too often on the top of your head may also negatively affect their shape. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. EssilorLuxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. They are not suitable for: <ul><li>direct viewing of the sun or solar eclipses</li><li>protection from UV rays from artificial light sources (e.g. tanning beds)</li><li>protection from blows or impact</li><li>driving at night or in poor visibility</li></ul> Use only original accessories and spare parts.</div>

<div>Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. Removing them with one hand will loosen them over time. Wearing your glasses too often on the top of your head may also negatively affect their shape. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. EssilorLuxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. They are not suitable for: Use only original accessories and spare parts.</div>

<div>Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. Dry them using a clean, soft cloth. You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. Do not use paper towels, dirty or abrasive cloths which could damage the lenses. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. For special materials such as wood, leather, fabric (i.e. denim, tweed, …) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above.</div>

Cleaning

<div>As with any quality product, proper care is needed to keep your glasses at the top of performance. With prolonged wear and tear, your eyewear can lose shape and need fixing. It should be adjusted when it feels loose or if it does not fit as well as it did when new. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face.</div>

Maintenance

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